Has My Returned Item Been Received?

For returns, we recommend using a shipping service that provides tracking information as well as signature requirements to confirm delivery. After receiving your package, we will inspect the item within 3-5 business days. After that, we will provide you with an exchange or refund.

If you would like to check the status of your return, please contact us at support@ohwill.com.

please note that if the item is returned without a tracking number, the customer will be responsible if the item is lost by the carrier and no refund will be issued.

Note: The office address or warehouse address is not the return address. Different products have different return addresses. Please contact customer service directly to obtain the corresponding return address.